Our performance and customer satisfaction as measured by GEMM

Overall Rating: 5.71 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 71 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 97 %   \/   60% 75% 85% 90% 95% 2 of 71 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 4 reports received from customers in past 180 days: 0 "better than advertised". 4 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 82 %   \/   50% 65% 75% 85% 95% 4 of 23 items ordered in past 180 days were not available. 4 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 3.55     Average time from customer order to ship: 8.6 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 19 items shipped in past 180 days. Reduces 'Overall Rating' by 0.64

Statistics last recalculated: 22Nov2009